Frequently Asked Questions

Your guide to shopping with Gingham & Heels

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-3 business days depending on your location.

What is your return policy?

We offer returns for store credit on full-priced items within 30 days of delivery, provided they are in original condition with tags attached.

How do I know which size to choose?

Each product page features a detailed size guide. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping costs and delivery timeframes are calculated at checkout based on your destination.

What payment methods do you accept?

We accept all major credit cards, PayPal, and flexible payment options including Afterpay and Klarna.

Can I make changes to my order after it has been placed?

Since we process orders quickly, we cannot guarantee changes. Please contact our customer service team immediately if you need to update your details.